Terms of Service

These Terms of Service (“Terms”) apply to your use of this website, operated by Sceptrum LLC (“Sceptrum,” “we,” “us”). By using the site, you agree to these Terms. If you don't agree, please don't use the site.

Using this website

You agree to use the site lawfully and not to:

• interfere with or disrupt the site, its servers, or its security;
• attempt to gain unauthorized access to any part of the site, including client accounts;
• submit spam, malicious code, or false information through our forms.

Information on this site

We work to keep the information on this site accurate and up to date, but it's provided for general information only. Package descriptions and “starting from” prices are estimates to help you plan. They are not offers, and they may change without notice.

Projects and services

Any website, CRM, hosting, or marketing work we do for you is governed by a separate written proposal or agreement. That agreement sets out the scope, pricing, timeline, and ownership terms for the project. If it conflicts with these Terms, the agreement takes precedence.

Billing and payments

If you're a client, this section explains how we bill. Your proposal or agreement sets your actual prices; if it says something different from this section, the agreement wins.

• Website builds are paid in two halves. We invoice 50% of the build fee before work begins and the remaining 50% when your site is complete.
• Website Care starts when your site is complete. It's $200 a month unless your agreement says otherwise, and covers hosting, security updates, uptime monitoring, website updates (below), and Sceptrum CRM Essentials for up to 3 users.
• Monthly update time. Website Care includes up to 2 hours of website updates each calendar month, such as text, image, and small layout changes. Unused time doesn't carry over to the next month. We track time in 15-minute blocks. New pages, redesigns, new features, and integrations aren't updates; we quote them as separate projects.
• Work beyond your monthly time is billed at $125 an hour unless your agreement says otherwise. We'll tell you the estimate and get your OK before we start.
• CRM users and plans. Sceptrum CRM is priced per user, per month: CRM Essentials is $19.99 and CRM Pro is $49.99. With Website Care, the 3 included users are on Essentials; moving to Pro adds $30 per month for each included user, and additional users are charged at the full price of your plan. Everyone in your company is on the same plan. A user is anyone with their own sign-in, and each sign-in is for one person. You're billed for the number of users on your plan. Your account owner can add or remove users at any time on the Team page; changes to your plan itself are made with us. Any change partway through a month is prorated on your next invoice.
• Payments are automatic. When you save a card or bank account in your CRM account, you authorize us to charge it for your monthly plan, each month, and for build invoices when they're issued, until your service ends. Without a saved payment method, invoices are emailed to you and are due within 7 days.
• Payment processing. Payments are handled by Stripe, our payment processor. Your card and bank details go directly to Stripe; we never see or store them. Prices don't include any taxes that apply, which will be added to your invoice.
• Updating your payment method. Your account owner can update the card or bank account on file at any time from the Billing page in the CRM.
• Late or failed payments. If a payment fails or an invoice goes unpaid, we'll let you know and Stripe will retry the charge. If an invoice is still unpaid 14 days after it was due or the charge failed, we may pause your access to Sceptrum CRM and take your website offline until the balance is paid. Paying the balance restores access. Your data is not deleted while your account is paused.
• Changes and cancellation. Plan changes and cancellations are handled directly with us rather than in the CRM. Get in touch and we'll work through it with you. Notice periods, refunds, and what happens to your website and data when service ends are covered in your agreement.

Client accounts

If you have access to Sceptrum CRM, you're responsible for keeping your login details confidential and for activity that happens under your account. Let us know right away if you suspect unauthorized access.

Intellectual property

The content of this website, including its text, design, graphics, and logo, belongs to Sceptrum LLC or its licensors and is protected by law. You may not copy, reproduce, or reuse it without our written permission, except for normal browsing and sharing links.

Third-party links

This site may link to websites we don't control. We're not responsible for their content or practices.

Disclaimer

This site is provided “as is” and “as available,” without warranties of any kind, express or implied. We don't guarantee that the site will always be available, uninterrupted, or error-free.

Limitation of liability

To the fullest extent permitted by law, Sceptrum LLC will not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this website.

Governing law

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-law rules.

Changes to these Terms

We may update these Terms from time to time. When we do, we'll change the “Last updated” date above. Continuing to use the site means you accept the updated Terms.

Contact us

Questions about these Terms? Get in touch.